Your field team sends one WhatsApp message. Rivorix runs everything behind it — brief, dispatch, approval, evidence, invoice checked against the frozen price. Fixed fast, proven fixed, and nobody pulled into the back office.
Operating Model
A ticket logs the problem, then hands it straight back to you. Rivorix takes it. We take the whole problem: structure it, dispatch it, chase it, prove it, and check every invoice against the price you approved.
Your contractors or your own technicians — Rivorix runs the job either way. Outside trades and warranty stay one tap away.
Rivorix owns
AutomatedYou control
PolicyIndustry Feedback
Built with multi-site operators who were done chasing.
“Our managers currently spend several hours each week calling contractors and chasing job updates.”
Operations director, multi-site hospitality group
Design-partner discovery interview
Operational Contrast
A message is not a job. Between “the fridge is broken” and a checked invoice sit twenty chases, five decisions and a dozen ways to lose money. Today your managers absorb all of it. With Rivorix, none of it.
The old way
UnstructuredWhich site? Which fridge? How broken? Nobody knows — and the stock does not wait while people find out.
With Rivorix
AutomatedThree questions at most, then a structured job: Birmingham New Street, walk-in WR-01, running at 11°C, food-safety urgency, history and warranty already attached.
Simulation Engine
Your team sees a conversation. Behind it, Rivorix runs the entire job — dispatch, quote, approval, proof.
Report
A message, photo or voice note on WhatsApp. Site, asset and reporter come from the record — no forms, no app, no training.
If your team can text, they can report.
Operational Workflow · End to End
The frontline sees a chat. Operations sees one record. Finance sees a bill it can finally check. One sample job, end to end.
01 · WhatsApp Report
10:42
The walk-in fridge is running warm again — display says 11°C
Logged — Birmingham New Street, walk-in refrigerator WR-01, reading 11°C. Treated as food-safety urgency. Waiting on a manager before we contact your refrigeration contractor.
ColdChain Services sent the brief.
No new app — frontline teams report in ordinary WhatsApp.
02 · Control Panel
Asset, priority, contractor, SLA, approval — one record that never loses the thread.
03 · Reconciled Job Record
Verified 14:01
Approved quote (frozen)
£460
Contractor invoice
£505
Held · does not match the freeze
£45
⚡ £45 variance held for a person. Warranty is a claim you send — it does not auto-deduct.
Business Outcomes
Dispatch is one yes away from the moment it’s reported. Full brief, right contractor, first visit — back trading before anyone notices.
No ticket queue, no coordinator, no chasing. Your field team reports; Rivorix runs the job to done.
Prices freeze at approval. Limits hold per person. Invoices that drift get held, not paid.
Every fault, warranty and photo stays on the asset. The repeat offender exposes itself.
Estate Intelligence Dashboard
Sample Data
What is currently broken?
Open jobs · how many are urgent
Which jobs are delayed?
Waiting on a manager · over SLA
Where is spending leaking?
Invoices held where they don’t match the freeze
Which assets should be replaced?
Repeat faults on the same asset (from the register)
Decision Explorer
Which sites currently have unresolved jobs?
Which jobs are putting trading or service delivery at risk?
What is waiting on me right now?
Where is downtime affecting the site?
Safety & Governance
A hazard pauses everything: scripted instructions, a person paged, the model out of the loop. You set the limits, the rules and the red lines — Rivorix never improvises around them.
Safety-Critical Path
Auto-PauseInstant Escalation Triggers:
Configurable Approval Rules
Policy EngineYou set the limits and who approves. Rivorix does not replace emergency procedures or qualified professionals — in an emergency, call 999.
Industry Verticals
A warm fridge is stock dying by the hour. Rivorix treats it that way — refrigeration, extraction and kitchen equipment, protected while you trade.
One WhatsApp number for every store or venue. Sites lose the admin; head office keeps the control.
Coming soon. The same job record — WhatsApp report, approvals, contractors, evidence — for property managers and letting agents. Not in the current pilot.
Now: hospitality, retail, and operators with their own technicians.
Coming soon: property management and letting agents.
Zero Disruption Deployment
Your staff already have WhatsApp. Your contractors stay. Your accountant stays — a CSV export shaped for Xero and QuickBooks. Nothing gets ripped out.
Your list, ordinary WhatsApp. Nothing for them to install, nothing for them to learn.
Sites, assets and contractors imported; limits and dispatch rules set. Design partners run real jobs in week one.
Hand Rivorix the problem. It comes back fixed, proven and checked — while your team never leaves the floor. Your contractors, your limits, your control.
30-day design partner pilot · 3–5 locations · Zero workflow disruption
Rivorix Design Partner Pilot
Run real jobs through Rivorix on a corner of your estate. Judge it on evidence, not a demo.
Success review at day 30. Nothing ripped out, nothing to undo.